Checklist: How to Choose a Managed Service Provider

If you’re outsourcing your IT services, you need to find a managed service provider (MSP) you can trust; a technology partner with the experience, expertise, and skills to manage your technology infrastructure.

Whether you’re considering an MSP for the first time, or thinking of making a change, it’s important to know the factors to consider when choosing the best MSP for your needs. Protelligent suggests asking a few questions first.

Our checklist, How to Choose a Managed Service Provider, shares questions you should ask to help you find the right managed service provider (MSP) for your organization. 

In the Checklist, You'll Get Questions for the Following Key Areas:  

• Infrastructure: Providing world-class IT services requires having a solid infrastructure in place 

• Cloud: Leverage the full value of cloud computing with an MSP that knows its way around the cloud.

• Client Support: An MSP’s technicians, engineers, and other staff should take pride in delivering service that delights.

• Security: Don’t lose sleep over the security of your IT assets. Demand a comprehensive range of security services.

• Maintenance: Proactive maintenance keeps your IT assets up to date, so you get the most out of your  IT investment.

• Reporting: Your MSP should regularly deliver easy-to-understand reports that help guide your business planning.

• Vendors: Your MSP should be able to take the responsibilities of managing vendor relationships off your plate.

• Projects & Planning: Having project management expertise helps your MSP formulate and execute your long-term  IT strategy.

• Deployments & Scaling: Your MSP should be able to get your IT assets up and running and scale resources as your needs grow.

• Contracts: The way an MSP structures its plans, plan tiering, fees and services determines what you can expect from a working relationship. 

• Company Certifications: Make sure your MSP demonstrates strong technical expertise through certifications.