--- title: PTIConnect New Client Tool | Protelligent description: This web-based remote support tool allows Protelligent support engineers the ability to take remote control of user desktops, laptops, and mobile devices. image: https://protelligent.net/hubfs/Imported_Blog_Media/PTIConnect-Protelligent-BLG.png --- # PTIconnect New Protelligent Tool To Support Clients November 15, 2013 1 min read By: Christopher George Share this post ![asset](https://protelligent.net/hubfs/Website%20assets%20-%202024/banner%20tier2.svg) ![PTIconnect New Protelligent Tool To Support Clients](https://protelligent.net/hs-fs/hubfs/Imported_Blog_Media/PTIConnect-Protelligent-BLG.png?width=1030&height=534&name=PTIConnect-Protelligent-BLG.png) Protelligent launches its newest tool to support our clients, PTIconnect. Located at [www.pticonnect.net](http://www.pticonnect.net), this web-based remote support tool allows Protelligent support engineers the ability to take remote control of user desktops, laptops, and mobile devices. It ensures rapid response and issue resolution for the end-users we support. Carson Morehouse, one of Protelligent’s support engineers says, “This new solution is great. It’s simple for the users to understand and works flawlessly every time. I need to be able to connect quickly to a users computer to resolve their issue so they can get back to work and this tool allows me to do just that.” **Multi-platform support** - Windows, Mac, and Linux - Apple iOS and Android mobile devices **Enhanced Security** - AES-256 Encryption - One-time, secure access codes provided to your user by Protelligent - Hosted in Protelligent’s secure, private cloud At the end of the day, this solution provides your organization quicker response from Protelligent and speedy issue resolution, without compromising security. 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