Protelligent launches its newest tool to support our clients, PTIconnect. Located at www.pticonnect.net, this web-based remote support tool allows Protelligent support engineers the ability to take remote control of user desktops, laptops, and mobile devices. It ensures rapid response and issue resolution for the end-users we support.
Carson Morehouse, one of Protelligent’s support engineers says, “This new solution is great. It’s simple for the users to understand and works flawlessly every time. I need to be able to connect quickly to a users computer to resolve their issue so they can get back to work and this tool allows me to do just that.”
- Windows, Mac, and Linux
- Apple iOS and Android mobile devices
- AES-256 Encryption
- One-time, secure access codes provided to your user by Protelligent
- Hosted in Protelligent’s secure, private cloud
At the end of the day, this solution provides your organization quicker response from Protelligent and speedy issue resolution, without compromising security.
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